ka44 Privacy Policy — How We Handle Your Personal Data
Your privacy matters to us. This Privacy Policy explains in plain terms what personal information ka44 collects, why we collect it, how it is stored and protected, and the rights you hold over your own data.
Six Privacy Principles at ka44
Before reading the full policy, here is a plain-English summary of the six core principles that guide how ka44 treats your personal data at every stage of your account lifecycle.
Collect Only What Is Needed
ka44 collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity, and provide customer support. We do not collect data speculatively or beyond what the service requires.
Never Sell Your Data
ka44 does not sell, rent, or license your personal data to third parties for marketing or commercial purposes. Your information is used exclusively to operate and improve the ka44 platform and to comply with applicable legal obligations.
Industry-Standard Security
All personal data held by ka44 is stored on encrypted servers protected by 256-bit SSL technology. Access to personal data is restricted to authorised personnel only, operating under strict confidentiality obligations.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time. These rights can be exercised by contacting [email protected]. ka44 will respond to all valid data requests within a reasonable timeframe.
Defined Retention Periods
ka44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is reviewed and purged on a defined schedule following account closure.
Transparent Policy Updates
When this Privacy Policy is materially updated, ka44 will notify registered account holders via their registered email address before the changes take effect. Continued use of the platform constitutes acceptance of the revised policy.
Summary: This Privacy Policy explains how ka44 collects, uses, stores, and protects the personal information of players registered on the ka44 platform. By creating an account or continuing to use the ka44 platform, you acknowledge that you have read and understood this policy. If you do not agree with how ka44 processes personal data as described herein, you should discontinue use of the platform and contact [email protected] to request account closure.
1. Introduction
ka44 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every player who registers on or interacts with the ka44 online betting and casino platform, accessible at ka44.io. This Privacy Policy sets out in detail the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you as a data subject.
This policy applies to all personal data collected through your use of the ka44 website, mobile-optimised web experience, customer support channels, and any other touchpoint through which you interact with ka44. It applies to all registered account holders in Bangladesh and to visitors who browse the platform without a registered account.
This Privacy Policy should be read in conjunction with the ka44 Terms & Conditions, which govern the overall legal relationship between you and ka44, and the Responsible Gaming policy, which explains data processing specific to player protection measures.
2. Data Controller
For the purposes of applicable data protection legislation, ka44 is the data controller responsible for the personal data of players registered on the platform. As data controller, ka44 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is lawful, fair, and transparent.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a data protection concern, you may contact ka44 using the details set out in Section 15 of this document.
3. Personal Data We Collect
ka44 collects the following categories of personal data from registered players and platform visitors:
3.1 Identity and Contact Data
- Full legal name as it appears on your government-issued identification
- Date of birth (used to verify minimum age of 21 years)
- Residential address in Bangladesh
- Mobile phone number, including the number registered to your bKash, Nagad, Rocket, or Upay account
- Email address
3.2 Account and Transaction Data
- Username and encrypted account password
- Account registration date and time
- Deposit and withdrawal history, including amounts in Bangladeshi Taka (BDT), timestamps, and payment method identifiers
- Betting and gaming history, including wager amounts, game types, outcomes, and session durations
- Bonus and promotion uptake records
- Account balance history
3.3 Verification and Compliance Data
- Copies of government-issued identification documents (National ID card, passport, or birth certificate) submitted during the KYC verification process
- Selfie or liveness verification images where required to confirm document ownership
- Source of funds documentation where requested for compliance purposes
3.4 Technical and Usage Data
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser type and version
- Session logs including pages visited, time on page, and navigation paths
- Cookie identifiers and similar tracking technology data (see Section 11)
- Error logs and crash reports generated during your use of the platform
3.5 Communications Data
- Content of messages exchanged with the ka44 customer support team via live chat, email, or any other support channel
- Records of any complaints, disputes, or formal correspondence submitted to ka44
- Records of marketing communication preferences and opt-in/opt-out history
Note: ka44 does not collect or store full payment card numbers. Mobile wallet transactions processed via bKash, Nagad, Rocket, or Upay are handled directly by those providers; ka44 receives only a transaction reference and confirmation status.
4. How We Collect Your Data
ka44 collects personal data through the following channels:
- Directly from you when you complete the account registration form, submit KYC verification documents, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion.
- Automatically as you navigate and interact with the ka44 platform, via server logs, cookies, and similar technologies that record technical and behavioural data about your session (see Section 11).
- From third-party payment providers such as bKash, Nagad, Rocket, and Upay, who share transaction confirmation data with ka44 when you initiate a deposit or withdrawal through those channels.
- From identity verification services where ka44 uses a third-party provider to assist with KYC document verification. These providers share verification outcomes with ka44 but do not retain your documents on our behalf beyond the verification period.
- From fraud prevention and analytics providers who may provide risk signals or aggregated behavioural data that ka44 uses to detect and prevent fraudulent activity on the platform.
5. How We Use Your Personal Data
ka44 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your ka44 account | Identity, contact, account data |
| Processing deposits and withdrawals | Identity, transaction, verification data |
| Verifying your age (21+) and identity (KYC) | Identity, verification data |
| Detecting and preventing fraud and money laundering | All categories |
| Providing customer support and resolving disputes | Identity, account, communications data |
| Sending service notifications and account alerts | Identity, contact, account data |
| Sending promotional communications (where opted in) | Identity, contact, account data |
| Responsible gaming monitoring and player protection | Account, transaction, usage data |
| Platform performance analysis and improvement | Technical and usage data |
| Compliance with legal and regulatory obligations | All categories |
6. Legal Basis for Processing
ka44 processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing that is required to perform the contract between you and ka44, including account creation, payment processing, and bet settlement.
- Legal obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, identity verification requirements, and tax reporting obligations.
- Legitimate interests: Processing for purposes such as fraud prevention, platform security, and improving the ka44 service, where those interests are not overridden by your rights and freedoms.
- Consent: Processing for optional purposes such as sending marketing communications and placing non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7. Data Sharing and Disclosure
ka44 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients only where necessary and on a strictly controlled basis:
- Payment processors: bKash, Nagad, Rocket, Upay, DBBL, BRAC Bank, and City Bank receive only the minimum data required to process your transaction, such as your registered mobile number and transaction amount.
- Identity verification providers: Third-party KYC service providers receive copies of your identity documents solely for the purpose of verifying your identity on behalf of ka44. These providers are bound by strict data processing agreements.
- IT and hosting providers: Cloud infrastructure and server hosting providers who store ka44 platform data on our behalf, operating under confidentiality and data security obligations.
- Analytics and fraud prevention services: Providers who help ka44 detect suspicious activity and analyse platform performance receive pseudonymised or aggregated data only where possible.
- Legal and regulatory authorities: Where required by applicable law, court order, or request from a competent government authority in Bangladesh, ka44 may disclose personal data to law enforcement, regulatory bodies, or judicial authorities.
- Professional advisers: Lawyers, auditors, and compliance consultants who require access to personal data in the course of providing professional services to ka44, subject to professional confidentiality obligations.
Important: ka44 requires all third-party data processors to maintain appropriate technical and organisational security measures and to process personal data only on ka44's documented instructions.
8. International Data Transfers
Some of the third-party service providers used by ka44 — including cloud hosting and analytics partners — may process personal data in jurisdictions outside Bangladesh. Where such transfers occur, ka44 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that afforded under applicable data protection principles, including the use of data processing agreements incorporating standard contractual protections.
If you have questions about the specific safeguards applicable to a particular international transfer of your personal data, you may contact ka44 at [email protected].
9. Data Retention
ka44 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, after which it is securely deleted or anonymised. The following general retention periods apply:
- Active account data: Retained for the full duration of your account's active status plus a minimum period of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
- KYC and identity documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
- Transaction records: Retained for a minimum of five years in accordance with financial record-keeping requirements.
- Customer support communications: Retained for three years from the date of the most recent interaction, unless the communication is relevant to an ongoing dispute or legal proceeding.
- Marketing preferences and consent records: Retained until you withdraw consent or request deletion, plus one year thereafter for compliance audit purposes.
- Technical and usage logs: Retained for a rolling period of 13 months unless retained for a longer period for fraud investigation purposes.
Following the expiry of the applicable retention period, personal data is securely deleted from ka44's systems and from the systems of any data processors acting on ka44's behalf.
10. Security Measures
ka44 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the ka44 servers
- Encryption of sensitive data fields — including passwords and identity document images — at rest in our database
- Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is required for their specific function
- Regular security assessments and penetration testing of the platform infrastructure
- Two-factor authentication options for account access
- Automated fraud detection systems that monitor account activity in real time
- Staff training on data protection obligations and secure data handling procedures
While ka44 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, contact [email protected] immediately.
11. Cookies & Tracking Technologies
ka44 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how visitors use the site. The following categories of cookies are used:
- Strictly necessary cookies: These cookies are essential for the platform to function and cannot be switched off. They include session authentication cookies, security tokens, and load-balancing cookies. No consent is required for these cookies.
- Functional cookies: These cookies remember your preferences — such as language settings, recently visited game categories, and display options — to provide a more personalised experience. These may be disabled but doing so may reduce the quality of your experience.
- Analytics cookies: These cookies collect anonymised information about how visitors navigate the platform, which pages are most visited, and where errors occur. This data is used to improve platform performance. Analytics cookies are placed only with your consent.
- Marketing and retargeting cookies: These cookies track your activity across sessions and are used to show you relevant promotional content. They are placed only where you have explicitly opted in to receive marketing communications from ka44.
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly. Withdrawing consent for analytics or marketing cookies will not affect your ability to use core platform features.
12. Your Data Protection Rights
As a data subject, you have the following rights in relation to your personal data held by ka44. To exercise any of these rights, submit a request to [email protected] from the email address registered to your ka44 account. ka44 will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.
Right of Access
Request a copy of all personal data ka44 holds about you, along with details of how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your ka44 account.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purpose for which it was collected, subject to legal retention obligations.
Right to Restriction
Request that ka44 restrict processing of your data while a dispute or correction request is being resolved.
Right to Portability
Request a machine-readable export of the personal data you provided to ka44 in the course of using the platform.
Right to Object
Object to processing of your data for direct marketing purposes or on the basis of legitimate interests, where your rights override those interests.
Please note: Certain rights — particularly the right to erasure and the right to object — may be limited where ka44 is required by law to retain your data. For example, AML record-keeping obligations require ka44 to retain transaction and identity records for a minimum of five years regardless of account status. ka44 will clearly explain any such limitation when responding to your request.
13. Minors and Age Restriction
The ka44 platform is strictly restricted to individuals aged 21 years or above. ka44 does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step during account registration, and further verification may be requested at any time during the account lifecycle.
If ka44 determines or reasonably suspects that an account holder is under the age of 21, the account will be immediately suspended, all bets placed will be voided, and any funds deposited will be returned to the payment method used for the deposit after a verification review. The personal data of any under-age individual identified through this process will be securely deleted as soon as reasonably practicable, except to the extent that retention is required by law.
If you are a parent or guardian and believe that a minor in your care has registered on the ka44 platform, please contact us immediately at [email protected] so that we can take prompt action.
14. Amendments to This Privacy Policy
ka44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in how we process personal data, changes in applicable law, or changes in our business operations. Where amendments are material — that is, where they significantly change the way we collect, use, or share your personal data — ka44 will notify you by sending an email to your registered address at least 7 days before the changes take effect.
Minor or clarificatory amendments may be made without prior notice, and the "Last Updated" date at the top of this document will be revised accordingly. We encourage you to review this Privacy Policy periodically. Your continued use of the ka44 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
If you do not agree with the revised policy, you must stop using the platform and contact [email protected] to request account closure before the effective date of the changes.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ka44 processes your personal data, please contact our data protection team:
Email: [email protected]
Please include "Privacy Request" in the subject line of your email, along with your registered username and a clear description of your query or request. Our team operates in English and responds in accordance with Bangladesh Standard Time (UTC+6). We aim to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days.
For questions about your account, payments, or general platform support, please use the same email address. For responsible gaming concerns, please visit our Responsible Gaming page, which contains details of the self-help tools and support resources available to you.
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